Shipping Policy

The estimated delivery time for most items is around 2-3 weeks using the standard shipping and around 8-15 days using the express shipping from the date of purchase. Please note, these are estimations only providing no delays along the way or hold ups in customs etc. 

Shipping Options & Delivery Costs

You will be asked to select a shipping method at checkout which will give you delivery times and cost. We offer free standard shipping worldwide when you spend US$100 or more. 

Shipping Times

Please note that shipping times vary depending on your location. Generally most country shipping time is 2-3 weeks for standard shipping and 8-15 working days for express shipping.

Order Processing Time

It takes about 2-5 working days to process your order ready to send out for delivery.  As soon as your order is processed, you will receive an email with tracking number details. We will always keep you up to date with shipping details along the way and will try to speed it up for you.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once the product has been shipped. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees.  Some items may not be available for delivery to your country, in which case it will not allow you to purchase.

We are not responsible for shipping charges and any additional charges if the item is not allowed into the country its being sent to and it is returned.

Delays

WONGSO wants your order to get to you as quick as possible. We do everything we can to provide smooth and quick transaction but once the item has been handed to the shipping company, we have no control over any delay that may arise from that point on, for example hold up in customs, shipping company processing etc

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly via the carrier’s website

Returns, Refunds, and Exchanges

We are a small business and currently not offering any return, refund or exchange. Please ensure you are completely happy with the items and sizes before you hit purchase.

Contact Us

For more information about our shipping policy please contact us by e-mail at info@wongso.store

Last updated: 1 September 2023